Privacy Policy

Your Rights Under the CCPA

As a California resident, you have the following rights regarding your personal information:

• Right to Know: You can request information on the categories of personal information we collect, why we collect it, and with whom we share it.

• Right to Delete: You can request the deletion of your personal information, subject to certain legal exceptions (e.g., records needed for legal or safety reasons).

• Right to Opt-Out: You have the right to opt-out of the sale of your personal information, though we do not sell any personal data.

• Right to Non-Discrimination: You will not be discriminated against for exercising any of your privacy rights under the CCPA.

 

To exercise your rights, please contact us using the details provided in the "Contact Us" section below.

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How We Use Your Information

The information you provide will be used to:

• Provide essential support services, including crisis intervention, counseling, legal assistance, and shelter.

• Ensure the safety and well-being of our clients.

• Improve our services and website functionality.

• Communicate with you, if you have opted to receive notifications or updates.

• Fulfill legal obligations or protect public safety, when required by law.

 

How We Protect Your Information

We prioritize the safety and confidentiality of your information, utilizing the following measures:

• Encryption: All communication through our website is encrypted to protect your information from unauthorized access.

• Access Control: Only authorized personnel can access personal information on a need-to-know basis.

• Confidentiality Agreements: Our staff, volunteers, and third-party partners are bound by confidentiality agreements and legal obligations.

• Anonymous Services: Where possible, we offer services anonymously to protect your identity.

 

Disclosure of Information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our trusted subsidiaries and joint venture partners, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.

 

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.

 

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

 

In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred

 

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes

 

Cookies and Tracking Technologies

Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.

We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

 

Children's Privacy

We recognize the need to provide further privacy protections with respect to Personal Information we may collect from children under the age of 13 and take many special precautions to protect their privacy. We do not require any Personal Information from children at any time. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.

We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission. We believe parents and legal guardians should be involved in the online activities of their children and suggest that parents do their best to provide their children with a safe and friendly online environment.

 

Third-Party Links

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

 

Changes to This Policy

We may update this Policy or its terms regarding the Website and Services at any time at our discretion. When changes are made, we will update the revision date at the bottom of this page and may also notify you through other means, such as via the contact information you have provided.

The revised Policy will take effect immediately upon being posted, unless otherwise stated. Your continued use of the Website and Services after the effective date (or after any other specified action) constitutes your acceptance of those changes. However, we will not use your Personal Information in a way that is materially different from what was described at the time it was collected without your consent

 

Contact Us

If you have any questions about this Privacy Policy or need further assistance, please contact us at:

• Email: cys@cysfresno.org

• Phone: 559-229-3561

• Mailing Address: 4545 N West Avenue Bldg. B., Fresno, CA 93705

 

Your safety and confidentiality are our top priorities. We are here to support you with the utmost care and respect for your privacy.

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services